Objective:

The health servicegiven needs to be assessed for defining and improving the quality of intensive care units (ICU). In the ICUs of our department, because no extensive research in this field has been made previously, we aimed to evaluate satisfaction with a questionnaire.

Material and Method:

Through July 2012-March 2013, satisfaction of the family members of patients presenting more than 3 days has been investigated via a questionnaire in the ICUs of Anesthesiology and Reanimation Department of Istanbul University Cerrahpasa Medicine Faculty. In total, 211 number of questionnaires have been answered by family members (Respond rate %52.6).

Results:

Family members are found to be well satisfied with the treatment and care of their patients, information given, concern shown to them and the decision making process. They are also able to perceive the condition of their patient and the conditions of the ICU in high grade. Family members are found to be moderately satisfied with the interest shown to their feelings and weakly satisfied with the waiting room.

Conclusion:

Staffs of the ICU are seemed to be successful in knowledge, skill and behaviour. Besides, we think that waiting room conditions are required to be improved.

Keywords: Intensive care unit, family satisfaction, questionnaire